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How do I return an item?

Returns Policy

We offer a 100% satisfaction guarantee. If you are not satisfied with our product for any reason, you may return it for full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To do this, first you should contact us by telephone on 01985 844613 or by email at, so that we can give you information on how to return your products. The item(s) must be received by GLC2000 UK Limited with 30 days of you receiving your order.

We will give a full refund or exchange for the items provided that you return them to us in their original condition and packaging, unused and intact. Delivery charges will not be refunded in the case of a return, unless the product is found to be defective.

These conditions do not affect your statutory rights.

Items should be returned to:
GLC2000 UK Limited, Bay Tree Cottage, The Street, Kilmington, Wiltshire, BA12 6RG

You should include a note stating your order number, name, address and telephone number, and the reason for your return. You should also state whether you require a refund or replacement.

We will then issue a refund or send replacement product as applicable.

We will notify you via e-mail of your refund once we’ve received and processed the returned item.

Please contact customer service at for more information on returning an item. Thank you.

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